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FREQUENTLY ASKED QUESTIONS

Got questions before you arrive? Here’s everything you might want to know – and a bit more.

STAYING WITH US

What time is check-in and check-out?

For individual bookings, check-in is from 15:00. If you’ve booked more than three rooms, check-in is from 16:00 to allow our team to prepare everything for your group’s arrival.
Check-out is by 12:00 midday.
If you arrive before your official check-in time, you’re of course welcome to leave your luggage with us.
Please note that during busy periods, access to breakfast, lunch service and pool loungers may be limited before check-in. We warmly invite you to use the time to start exploring the island at your own pace.

What if I arrive very late?

That’s no problem at all. If you expect to arrive after 22:00, just let us know in advance and we’ll make sure everything is arranged for a smooth late check-in.

Do all rooms have air conditioning?

Yes, all rooms are equipped with individually adjustable air conditioning and heating for your comfort year-round.

Is there Wi-Fi?

Yes, we offer fast and free Wi-Fi throughout the finca – in the rooms and all shared spaces.

Do the rooms have a safe?

We don’t have individual safes in the rooms, but we’ll happily store small valuables for you in the hotel safe at reception.

Can I have a fridge in my room?

Our rooms don’t include fridges, but if you need to keep something cool, we’re happy to store it for you in the fridge at the bar.

Is there a hairdryer in the room?

Yes, all rooms come with a hairdryer.

Is a TV provided?

No – we’ve chosen to keep our rooms TV-free to encourage rest, connection, and a break from screen time.

Is daily housekeeping included?

Yes, your room will be cleaned and refreshed daily. Towels and bed linens are changed regularly, or whenever you prefer.

Can you provide an extra bed?

Unfortunately not. None of our rooms has capacity for an additional bed, even on request.

FOOD & DRINK

Is breakfast included?

Yes – a generous breakfast is included in all room rates. It’s served either on the terrace or, during low season and rainy days, in our cosy winter garden inside the main house.

What time is breakfast served?

We serve breakfast every morning from 09:00 to 11:00.
If you’re departing early, just let us know the evening before – we’re happy to prepare something light for you to take with you.

Do you offer lunch or dinner?

Yes – we serve a small but refined selection of pool snacks from 14:00 to 19:00 daily.
Private dinners for 15 to 30 guests can also be arranged upon request – perfect for special gatherings, birthdays or retreats.

What if I have dietary requirements?

We always try to accommodate special dietary needs. Gluten-free, lactose-free and vegetarian options are available. Please note, however, that we’re not specialised in vegan cuisine.

RELAXATION & WELLBEING

Do you have a pool?

Yes – our saltwater pool is at the heart of the garden, surrounded by palm trees and sun loungers. It’s not heated, but wonderfully refreshing from spring to autumn.

Can my friends join me at the pool? Can I buy them a day pass?

Our pool is reserved exclusively for our hotel guests – we do not offer day passes to external visitors.
The peace and tranquillity of our surroundings is sacred to us – it’s part of the luxury we offer. That’s why access to the pool area is at all times limited to in-house guests only.
However, your friends are very welcome to join you for a drink at the café tables nearby.

Is there a gym or spa?

No, but we work with an excellent massage therapist who offers tailored treatments in our outdoor massage pavilion on request.
Appointments can be arranged directly with our front desk during your stay.

Can I have my laundry done during my stay?

While we don’t offer in-house laundry service for guests, there are several good options nearby in Santa Eulalia – from full-service laundries to self-service washing stations.
Our front desk will be happy to help you choose what works best.

Is smoking allowed?

Smoking is not allowed inside the rooms or in enclosed spaces.
There are designated outdoor areas where smoking is permitted – we just ask that you’re considerate of other guests.

PETS

Can I bring my dog?

We allow one dog at a time on the property, so please always check with us in advance.
Dogs must be small (under 10 kg), well-behaved, and cat-friendly – we have two resident cats on the finca.
A pet fee of €25 per night applies.

LOCATION & TRANSPORT

Where exactly is Finca Legado located?

We’re situated in the hills of Santa Eulalia, on the east side of the island. It’s about 15 minutes to Ibiza Town, and 20 minutes to the airport by car.
The closest beaches and restaurants are all within easy reach.

Is parking available?

Yes – we offer free private parking for all our guests.

Do I need a car?

We highly recommend to rent a car. Ibiza is best explored with a rental car, and public transport is limited in our area.
Taxis are available, and Uber now operates on the island as well.

Do you offer airport transfers?

We don’t offer our own shuttle service, but we’re happy to connect you with local drivers or transfer companies.

BOOKINGS, PAYMENTS & CANCELLATIONS

How can I book?

The easiest way is directly through our website – it’s safe, fast, and you’ll get the best available rates.
Alternatively, feel free to email us with your request.
Please note: if you book via third-party platforms, any commissions charged by the provider are always added on top of our net sales rates. Booking direct is not only easier – it’s also better value.

What deposit do you require?

We ask for a 50% deposit at the time of booking.
Some promotional or non-refundable rates may require full prepayment – you’ll always see the conditions before confirming.

Which payment methods do you accept?

We accept Visa, Mastercard and American Express.

Are taxes included in the price?

Yes – all taxes are included in our rates. There are no hidden fees.

What is your cancellation policy?

Our general cancellation terms for individual bookings are:
Free cancellation up to 28 days before arrival
50% fee up to 14 days
100% fee within 14 days
Different terms apply for group bookings, full details can be found in our General Terms & Conditions or can be provided by our reservations team (reservations@legado-ibiza.com).

CONCIERGE SERVICE

Can you help with restaurant and beach club reservations or club tickets?

While we’re happy to offer personal recommendations and assist with selected reservations, we do not offer a dedicated concierge service.
For more extensive planning, we suggest working with one of the many specialised concierge agencies on the island.