GUEST INFORMATION
HOUSE RULES

We warmly welcome you at Finca Legado Ibiza.

We have compiled some information and house rules for you to ensure
that all guests can enjoy their stay equally.

Have a wonderful time,
Your Team Legado

 

AIR CONDITION

All our rooms have air conditioning, which can be used for both cooling and heating. Please make sure to close windows and doors when using it.

Using it with open doors or windows not only leads to a waste of energy, but can also lead to malfunction and failure of the air conditon.

BAR / SNACKS

Our bar – depending on season located either in the main house or
in the pool area – is open daily from 8am–10pm.
The bar offers refreshments all day long and snacks between 2pm–7pm.  If you would like to have drinks for after 10pm, please let us know before we close and we can prepare them for you.

Please note that we do not offer room service or take-away.

BREAKFAST

Our Continental Breakfast is included in the room rate and is served daily from 9am – 11:30am in the pool area from May to September if the weather is nice, otherwise in our winter garden in the main building.

We kindly ask you to not attend breakfast in swimwear.

BYO – BRING YOUR OWN

All cold drinks listed in our menu are served with ice if desired.

If you bring drinks to the hotel and need ice, you can ask for an ice bucket (€ 6,00) at the bar. Of course, it can also happen that you would like to enjoy your favorite wine that you have taken with you. We will gladly cool it down for you and serve it to you with wine glasses and an ice bucket (corkage fee € 15.00).

Apart from that, we kindly ask you to refrain from consuming your own food and drinks in the pool or lobby area during bar opening hours.

CHECK IN

Check-in is possible after 3:00pm, for groups (3 or more rooms) after 4:00pm.

Early check-in is always subject to availability. Unless we have confirmed an early check-in, we cannot guarantee that we will have availability for breakfast and lunch service and/or pool beds before your regular check-in time. Therefore we highly recommend taking the opportunity to drop off your luggage in our storage and start exploring the island before the official check-in.

The rooms can only be used by guests who are duly registered at reception with a valid identity document (passport, ID-card. No drivers licence)

CHECK OUT

Check-out is before 12:00 pm / noon.

If you require an early check out (before 8:00am), we ask you to talk to our front desk staff to settle your bill the day before.

Late check out is always subject to availability. Unless we have confirmed a late check-out, we cannot guarantee that we will have availability for pool beds after 12:00 pm.

CLEANING | HOUSEKEEPING

All rooms are being cleaned on a daily basis. We normally change bed linen and towels every three days, if you would like fresh linen or towels in between, please leave your towels on the floor or inform our reception of your request.

If you do not allow our housekeeping team access to your room between 8:00am and 3:00pm, we will unfortunately not be able to clean your room.
The right is reserved to charge extra for additional cleaning that becomes necessary due to disproportionate soiling on an hourly basis according to the extent of time required.
Compensation will also be charged for damage caused in the room through gross neglect.

DINNER

Our Dinner4Friends can be booked as private dinner events for 15+ guests. Please make sure to book well in advance in case you would like to secure a specific date. If dinner events take place, we notify our guests via our newsletter. Subscription is possible on the contact page.

DOGS

We love dogs. After prior request and confirmation you are welcome to bring one four-legged friend per room to stay with us if they weigh less than 10kg and like cats. Unfortunately, we cannot accommodate larger dogs.
A fee of EUR 35.00 per dog per night, not including food, will be charged during check-out.

EMERGENCY

If you need anything, please let us know, you can always call us at +34 690 96 73 83
between 8:00 am and 10:00pm or in case of emergency.
For actual emergencies you can always dial the international emergency number 112 free of charge (for police, ambulance, fire brigade etc.)

ENVIRONMENT

We see it as our duty to protect the environment by avoiding unnecessary water consumption. Bed linen and towels are changed on a regular basis after every third night - please leave the towels on the floor if you need us to change them earlier.

MASSAGE

Our front desk staff will be happy to suggest a massage therapist & ostheopath and make appointments for you.
Please note that these appointments are always to be paid on site and directly in cash.

For treatments cancelled within 48 hours before the agreed appointment a cancellation fee of 50% will be charged, for cancellations on the same day 100%.

NOISE

Please ensure that you do not cause noise that is likely to disturb the night's rest of other guests in the rooms, corridors or public areas of the hotel, especially between 10pm and 8am. Please make sure to not exceed a room volume of 50dB during the day and 35 dB during the night.

Non-compliance can result in refusal of further hospitality without any compensation.

POOL

The use of our saltwater pool is possible all year round, 24/7. Please make sure that other guests – especially between 10pm and 8am – are not disturbed by noise.
Be aware that the pool stairs might be slippery, please use handrails.
In order to maintain the good water quality, we kindly ask you to refrain from using suntan oils and to always take a shower before using the pool.
Please use a pool towel if you lie on the sunbeds.

The use of the pool is always at your own risk. For safety reasons it is at no time permitted to jump into the pool.

Please note that the pool is exclusively for hotel guests. Unfortunately under no circumstances is there an option for day passes for non-hotel guests to use the pool and pool beds.

SAFETY

Although we take all measures to ensure maximum security in the hotel, we recommend that you do not leave any valuables in the rooms unattended. We are happy to store small valuables or cash in the hotel safe for you.

When leaving the room, we kindly ask you to always lock the door and take the key with you.

We cannot under any circumstances accept liability for the loss of valuables or other things left in the rooms.

SMOKING

Smoking is allowed in all outdoor areas, smoking in the rooms is strictly prohibited.

In the event of non-compliance, the additional cleaning costs will be charged at € 350.00.
If cigarette smoke or similar causes a false fire alarm, an extra € 2,000.00 will be charged, as well as any additional costs incurred in connection with the automatic alerting of the fire brigade or police.

TAXI

Our front desk staff are happy to try to arrange taxis for you during the reception opening hours from 8am until 10pm. Outside these hours you can call Ibiza Radio Taxi at
+34 971 333 333 (or use their app Taxiclick). Please note that only pick-ups for the airport can be pre-ordered. Uber is operating on the Balearic islands and can be booked through their usual app.

Please be aware that the door bell at the entrance gate will not be answered during night hours between 11pm and 7am and that you can only open the gate with the remote control on your key ring.

TIPS

If you were happy with the service provided by our team, they would of course be grateful if you express this with a tip. You are welcome to leave the tip in the tip box at the front desk or by adding it to your credit card charge when you make your final payment.

100% of tips go directly to the team and will be divided accordingly among the employees.
If you would like to specifically tip one or more team members, please let us know and we will distribute the tip according to your wishes.

TOWELS POOL | BEACH

The basket in your rooms contains two yellow pool towels and two grey beach towels. You are welcome to exchange your pool or beach towel for a fresh one at the pool bar/reception.
We kindly request that you leave the white bath towels in the room.

WASTE | RECYCLING

Please only throw toilet paper into the toilets. Under no circumstances must hygiene or cosmetic tissues, tampons or sanitary towels be disposed of in the toilets. These do not decompose and can cause serious pipe blockages with all their unpleasant consequences.

In order to be able to recycle our waste as efficient as possible, we kindly ask you to place glass or plastic bottles as well as beverage cans next to the waste bin.

WATER

As we refrain from using water bottled in plastic, we produce our own drinking water with a reverse osmosis system. You will find complimentary bottled drinking water in your room, which will be refilled daily.

WIFI

The wifi Legado is available to all our guests at no additional cost, the password is agropopulismo.
WIFI internet access is offered by the hotel within the scope of the existing technical and operational possibilities. The transmission speed of the network depends on various factors, therefore a minimum bandwidth cannot be guaranteed.  
The hotel will endeavour to keep any impairments or failures to a minimum and to rectify them as quickly as possible.